WHY TINKERTAL?

TinkerTal is a woman-owned Canadian small business. By ordering, you are not only helping bring more art into this world, but you are also making a dream a reality!
Supporting local/small businesses helps your neighbours, friends, and creatives world-wide!
I am beyond grateful for everyone that has chosen TinkerTal in the past and continue to choose small businesses in the future. Thank you!

DO YOU TAKE COMMISSIONS/CUSTOM ORDERS?

Short answer, YES!

Some times are busier than others, so commissions are taken on a case-by-case basis. If you have any questions or custom inquiries, send me an email and we can design something together!

COLLABORATIONS? FOR HIRE? ETC

Send me a message!

HOW LONG DOES IT TAKE FOR AN ORDER TO DISPATCH?

While it varies from item to item, dispatch times usually range 1-3 business days. Some specialty, made-to-order, or custom items may have a longer range.
If you need an item by a certain date, please contact me to clarify/ensure your item(s) can get to you on time! While I can't guarantee that it will arrive on time, checking with me beforehand can help your chances.

WHAT ARE THE ESTIMATED DELIVERY TIMES?

Please note that items shipped with letter mail are untracked.
​
CANADA: ~4 days - 2 weeks (Most arrive within 1 week)
United States: ~5-14 days for non-letter mail items
~ 1-4 weeks for letter mail items (stickers) (most arrive within 2 weeks)
INTERNATIONAL: ~1-8 weeks (Most arrive within 3 weeks)

Please contact me if you have any questions or concerns!

WHERE ARE YOU BASED/WHERE DO YOU SHIP FROM?

All orders are shipped out of the (not so) small town of Abbotsford, British Columbia, Canada.

WHERE DO YOU SHIP TO?

TinkerTal Illustrations currently only ships to Canada and the United States.

WILL MY ORDER BE TRACKED?
I CAN'T FIND A TRACKING NUMBER FOR MY ORDER?

To keep shipping affordable and convenient, smaller flat items (such as stickers or small prints) as shipped untracked via letter mail.

 If you cannot find a tracking number for any of these items, please reach out to me and I will help resolve the issue.
If you would like to upgrade to tracked shipping or have any questions about whether your package will be tracked, please feel free to contact me!

WHO DO YOU SHIP WITH?

Unless otherwise stated or requested, all orders will be shipped via Canada Post. Occasionally another shipping company may be used without notice. If you have any questions or concerns about this, message me!

DO YOU ACCEPT RETURNS OR EXCHANGES?

At this time, I do not offer returns or exchanges.
I am a small business that is still growing, so I am unable to have a return buffer. However, if you are not satisfied or have an issue with you order, please contact me and we can find a solution!

Shipping Policy

Welcome to TinkerTal Illustrations! We're delighted to share our whimsical creations with you. Please take a moment to review our shipping policy, which outlines important information about shipping, delivery times, and more.

Shipping Destinations:

We currently ship to customers in Canada and the United States. Regrettably, we do not offer international shipping outside of these regions at this time.

Shipping Methods:

We primarily use Canada Post for shipping your orders. Occasionally, we may utilize other reliable carriers, and if so, we'll handle the switch without notice to ensure the best delivery experience for you.

Processing Time:

Orders typically have a processing time of 1-3 business days before they are shipped. Please note that custom, pre-order, and select items may have different processing times, so check the product details for specific information.

Expedited Shipping:

For those who can't wait to get their hands on our whimsical creations, we offer expedited shipping options for an additional fee. You can choose this option during checkout.

Shipping Costs:

We use a flat-rate shipping fee for your convenience. Feel free to check the shipping costs during the checkout process.

Estimated Delivery Time:

• Within Canada: Expect your order to arrive within 4-14 days when using standard letter mail.
• To the United States: Anticipate delivery within approximately 5-14 days.
• Please note that letter mail to the United States can take up to 4 weeks.

Tracking Information:

Items shipped via standard letter mail are untracked. If you prefer to have tracking, you can upgrade your shipping during checkout. You can also reach out to us for clarification on tracking for your specific order.

Lost or Damaged Shipments:

In the unfortunate event of lost or damaged shipments, we will provide refunds or replacements only when proof is provided. Each case will be assessed individually, and we reserve the right to refuse a refund or replacement.

Returns and Exchanges:

At this time, we do not accept returns or exchanges. However, if you encounter any issues with your order, please don't hesitate to contact us. We're here to assist you!

Thank you for choosing TinkerTal Illustrations. We hope you find joy and enchantment in our creations. If you have any questions or require further assistance, please don't hesitate to reach out to us. Happy shopping!

Refund Policy

Welcome to TinkerTal Illustrations! Please take a moment to review our return policy, which outlines important information regarding returns and exchanges.

Returns and Exchanges:

At TinkerTal Illustrations, we want you to adore your purchases as much as we adore creating them. However, at this time, we do not accept returns or exchanges. We understand that circumstances may vary, so please read our product descriptions and details carefully before making a purchase.

Damaged Items:

In the rare event that your order arrives damaged, please reach out to us. We'll be happy to assist you with a resolution, which may include a refund or replacement, depending on the situation.

Custom and Personalized Items:

Please note that custom or personalized items are crafted with extra care and are unique to each customer. As a result, we are unable to accept returns or exchanges for these items unless they arrive damaged or defective.

Contact Us:

If you have any questions or concerns about your order, please don't hesitate to contact us. We're here to assist you and ensure your shopping experience with TinkerTal Illustrations is as delightful as our whimsical creations.

Thank you for choosing TinkerTal Illustrations. We appreciate your support and look forward to bringing a touch of magic to your world!